The clock's ticking—please send an email to support@thewatchtailor.com or chat to cancel your order within 24hrs.

Given that all orders are custom made by hand, kindly allow 4-8 business days for your order to be shipped.

I'm grateful you reached out — it means a lot. Let’s fix this so you’re fully happy with your order. Just let me know the details via the chat icon below or support@thewatchtailor.com.

All orders can be returned or exchanged within 15 days of delivery if you meet the following criteria:

• Item(s) must be in its original condition & packaging & no indication of wear.
• Buyer is responsible for return shipping.
• Watches/filters should not have the protective film removed.
• Once we receive a return, please allow 5 business days to evaluate and finalize the decision.

Please email support@thewatchtailor.com or send a message via the chat icon.

No, modifying the watch voids the factory warranty.

Thinking of a glow-up we haven't listed? Send us your custom idea via the chat icon or support@thewatchtailor.com.

Please fill out the Contact Us form or send a message via the Chat icon. We will get back to you within 24-48 hours.